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One user not receiving invite email

Hi there...it seems like an email we created yesterday was not set up in time before we tried to create a Jira user with the same email.

I believe it might've ended in the email suppression list.

Can someone please assist on removing it, so I can send out the invite again?

 

Thanks,

Joe

2 answers

0 votes
Andy Heinzer Atlassian Team Aug 18, 2022

Hi,

I did a check of your email domain, but I did not find any users on your domain that have any current record of a bounced SMTP message.  If the user is still not able to receiving email from one of our systems, please let me know the email address of that user so that i can investigate this further.

Thanks,

Andy

John Funk Community Leader Aug 19, 2022

Thanks for the assistance, Andy!

0 votes
John Funk Community Leader Aug 17, 2022

Hi Joe - Welcome to the Atlassian Community!

Since you are on a Free account, I will see if someone from Atlassian can come here and check the blacklist for the user. 

Thanks @John Funk . It has been resolved.  Someone from Atlassian went in and removed the email address from the suppression list.

John Funk Community Leader Aug 19, 2022

Great!

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