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One mail account can't login in 2 company‘s JIRA Edited

zhan ni I'm New Here May 25, 2021

My software team member A belongs to another company B, we use JIRA to track project progress, and compay B also have independent JIRA program. 

Previous A use to login my company's JIRA, and use to login his company's JIRA.

Now A's mail will inactive, so I suggest him to change mail account to in my company's JIRA, face error as attachment.

I'm not sure it means one mail account can't login 2 different company's JIRA? How can we help he to login nowa.png

2 answers

1 vote

The error message tells you exactly what the problem is - already has an Atlassian account, which is a separate entity to the one that

You have two options here:

  • In your Jira, grant access to to match what currently has, then reassign all your open issues to the new account so that the person retains their responsibilities
  • Ask your user to change the email address used for their existing account to something else, then change the email on the account they use to access your system.
0 votes

Hello @zhan ni ,


An email account can be in multiple organizations, No Problem.

But for Your Case.

A person "ABC" working in two organizations. (XYZ, MNO)

1. is treated as one Atlassian Jira cloud account. 

2. is treated as the second Atlassian cloud Jira account.


Now "ABC@XYZ" is inactive. so you suggested user change the email "" to "".


as already created 2 accounts with the company domain. Atlassian keeps the records in their centralized server.  due to this If you tried to change "It shows already a user is existed with the email",


to overcome this you can invite "" to use "XYZ" jira.




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