Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

One email in jira cloud and jira server

Hi all,


I try free Jira cloud and use my email. Everything works well. After that i create my own database and connect to jira and use for this case the same email. I login successfully and work for some time. After that i return to Jira cloud and cant login because notification windows inform me that this email already use. How to solve it ?

1 answer

0 votes

Hello @Nikita Zharoven,

Welcome to Atlassian Community!

I understand that you are using the same account for a Cloud and a Server product and this issue shouldn't happen because it's the exact same address. I'm telling you this because here we use Server and Cloud and I'm logged in with my Atlassian account and the issue isn't happening.

Can you please share with us a screenshot of the error you are facing? Just make sure to hide private information.

If you open Jira Cloud on another browser (where you are not logged in Server) or using incognito mode, does the issue happen? Are you able to login?

Can you try logging in directly on and then go to Jira Cloud?

Kind regards,

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

1,235 views 18 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you