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Not All Tickets Show a Created Date In Custom Chart Builder


I am building a chart based off a simple filter. The filter returns 64 issues, when I chart by "Created" I only get 47 results. When I chart by "Updated" I get all 64 issues to show, however I want the tickets ordered by create date not the updated date.

Is there a way to ensure all tickets have a "Created" field value so they show up in the chart? I went through all of the tickets individually and they all show the date they were created (not editable field)

JQL of filter:

project = RT217 AND labels = 2170_WP4 ORDER BY duedate ASC


1 answer

Hi @Matthew Copperman 

Just checked with the Custom Charts support team. They will be happy to assist you with this particular use case, so feel free to log a support request on our Support Portal. It will be the fastest and easier way to collaborate with them and find a solution :) 

thank you, I posted my question there.

FYI found the discrepancy. The chart was set to filter out all items older than 30 days. It was coincidental that each ticket had been updated in the last 30 days, but there were some created more than 30 days before

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