New users not receiving the verification emails

[Muralidhar Daggupalli]

Hello There, Our Admin has provided Jira Access to new users and the new user are not receiving the verification email. Please check with the new user email mentioned below:

Ratheesh.G@cyient.com

Thanks in advance!

[John Funk]

Hi Muralidhar - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian for them to check their blacklist and remove the ban. I and I would remove the email address from your question as the whole world can see it now.  :-)

https://support.atlassian.com/contact/#/

[Muralidhar Daggupalli]

Hello John,

Thanks for your quick response. Can you please guide me through the process of raising a support ticket with Atlassian?

We have almost four new users affected by this issue.

Thanks again!

[John Funk]

Just click on the link above and follow the steps.  :-)