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New users not receiving the verification emails

Hello There, Our Admin has provided Jira Access to new users and the new user are not receiving the verification email. Please check with the new user email mentioned below:

Ratheesh.G@cyient.com

Thanks in advance!

1 answer

0 votes
John Funk Community Leader Aug 18, 2022

Hi Muralidhar - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian for them to check their blacklist and remove the ban. I and I would remove the email address from your question as the whole world can see it now.  :-)

https://support.atlassian.com/contact/#/

Hello John,

Thanks for your quick response. Can you please guide me through the process of raising a support ticket with Atlassian?

We have almost four new users affected by this issue.

Thanks again!

John Funk Community Leader Aug 19, 2022

Just click on the link above and follow the steps.  :-)

Like Muralidhar Daggupalli likes this

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