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New issue view does not show issue description Edited

In our jira instance, the issue description does not appear in the new issue view.

In the old view it appears fine.

There are no fields hidden in the Project settings/Issue layout.

Does anyone know what is wrong?





The new issue view:

image.pngThe old issue view:

image.pngThe issue layout:


2 answers

1 accepted

0 votes
Answer accepted

Here is the issue layout screenimage.png

Dirk Ronsmans Community Leader Dec 15, 2020

Maybe I'm going blind but I don't see the Description field anywhere in your layout.

Ah - so we need something other than 'Summary'?

Dirk Ronsmans Community Leader Dec 15, 2020

@Chris Towell ,

Description would be a good start :D



Like Dave Liao likes this

Ok thanks. I was assuming that 'Summary' was the description field and that because it appears in the old view and not in the new that there must be something wrong.

Dirk Ronsmans Community Leader Dec 15, 2020

No not exactly :)

The Summary is the short description/title that you see. The one line of text, and the Description field is the long text.

As the issue layout is only for the new issue view I can see the confusion.

Like Chris Towell likes this
John Funk Community Leader Dec 15, 2020

Hey Chris - sorry, just now getting back to this. No, the Summary is basically the card title. But the Description is where you can put lots of text. The Summary is a single line text field and the Description is a multi-line field.

Thanks @Dirk Ronsmans for jumping in and adding clarity!

Like # people like this
2 votes
John Funk Community Leader Dec 15, 2020

Hi Chris,

Can you share some screenshots of the issue layout screen that is being used, that shows the Description field? 

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