Need to add existing Issue Type to new work flow within a existing Project in PROD

Sharon Curtis March 11, 2024

I need to add  an existing Issue Type called "Task" to a new workflow.     I don't want to lost the current status/resolution of the exist task ticket within the project.  When the statuses change it break the developers existing boards/sprints and I'm trying to migrate existing Task issue type  to new workflow without affecting the existing current Task tickets which we have over 3000 tickets.  

Can anyone provide insight on task at hand?

 

Thanks

Sharon

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

Hello @Sharon Curtis 

Do I understand that you want a new workflow to apply only to newly created issues of a certain type, while leaving already existing issues of that same type unchanged?

If so, that is not possible.

An issue type within a given project can have only one workflow applied to it.

If I have misunderstood, please provide a more detailed example of how you want existing issues of that type vs. new issue of that type to be handled.

Sharon Curtis March 11, 2024

Correction...   I have an existing project with 9 different issue type and each issue type has its own workflow.  We consolidating those 9 issue into two new workflow.  

So I have an added an new workflow to the existing project.  I want to add the the existing Issue Type called Task to this new workflow.  In the existing project the Issue Type "Task" has 3000 tickets.  I want move the task type to new workflow, but I not want to change the status/resolution of those existing tickets.  Is that possible?

 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

That is possible only if the status/resolution in the existing tickets exists in the new workflow.

Issues can be set to only the statuses/resolutions available in the workflow applied to their issue type. If you change the workflow and remove statuses/resolutions, you will be required to select new statuses/resolutions for the tickets when you apply the workflow to that issue type.

Sharon Curtis March 11, 2024

The new workflow statuses/resolutions have to mirror what is currently assigned to the existing task tickets?

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

Is that a question?

The new workflow has to have the same values. If it does not, then when you apply the workflow you will be presented with screens to map the current values in the issues to available values in the new workflow.

Sharon Curtis March 11, 2024

Ok, thanks...

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

You're welcome.

If my responses have addressed your question please consider clicking on the Accept Answer button. That will mark your question as Solved and help others searching for answers find the posts with validated responses.

Suggest an answer

Log in or Sign up to answer