Hi, I am unable to access an issue even though I have permission to view it per the creator. The error message says "something went wrong when we tried to open that page," please try again.
Can anyone help with this?
How does the URL of the ticket look like ? Please don't post your company name before .atlassian.net if you are using cloud or the URL to your jira if your are using server/data center. I am interested to know how you are accessing that ticket /browse, /portal or /search ...
Hi, thank you for your response. I actually cannot access a dashboard or an issue for some reason, but everything else I can access in Jira:
The below is the ticket/issue I am having trouble accessing:
The below is the Dashboard I am having trouble accessing:
I accessed it through a link that was sent to me. Yes, the creator of the issue sent me a screenshot to show that I do have permission to view. So we do not know why I cannot see it..this is my third day of work on the job, though, so it could be a larger access issue possibly?
I also do not have access to view other issues the creator sent me under a certain epic/project. He sent me a screenshot that shows I have "Browse Projects" permission. I am guessing since I cannot see other issues that it could be a quick fix where he makes sure I have access to see the epic/project? Let me know what you think
Hi @Alicia Leja
one idea that still comes to my mind despite your permissions seem to be okay from what you reported (Community members are not able to double-check): possible there is an issue security level set for the issues you cannot open:
You might need to check once more with the administrator.
For the dashboards I am wondering if an underlying filter is not configured in a way it would allow you access.
Overall, I think it is just some detail that is missing and I hope you enjoy you your job despite the usual culprits with permissions right after the start :)
Did you know that penalties up to 4 % of the yearly company turnover are possible in case of GDPR violations? GDPR regulations are currently mainly relevant for companies in the EU, but countries lik...
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