Need help accessing an Issue

[Alicia Leja]

Hi, I am unable to access an issue even though I have permission to view it per the creator. The error message says "something went wrong when we tried to open that page," please try again. 

Can anyone help with this?

[Daniel Ebers]

Hi @Alicia Leja

one idea that still comes to my mind despite your permissions seem to be okay from what you reported (Community members are not able to double-check): possible there is an issue security level set for the issues you cannot open:

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

You might need to check once more with the administrator.

For the dashboards I am wondering if an underlying filter is not configured in a way it would allow you access.

Overall, I think it is just some detail that is missing and I hope you enjoy you your job despite the usual culprits with permissions right after the start :)

Cheers,
Daniel

[Nic Brough -Adaptavist-]

How are you trying to "access" the issue, how do you know you have "permission to view it per the creator", and what is the error message you are getting?

[Alicia Leja]

I accessed it through a link that was sent to me. Yes, the creator of the issue sent me a screenshot to show that I do have permission to view. So we do not know why I cannot see it..this is my third day of work on the job, though, so it could be a larger access issue possibly?

[Alicia Leja]

I also do not have access to view other issues the creator sent me under a certain epic/project. He sent me a screenshot that shows I  have "Browse Projects" permission. I am guessing since I cannot see other issues that it could be a quick fix where he makes sure I have access to see the epic/project? Let me know what you think

[Jack Brickey]

It may be that the issue was deleted. Are you able to see other issues for the same project?

[Alicia Leja]

From my awareness, the issue was not deleted because the creator took a screenshot to show me I do have view permissions. So we are not sure why I can't see that particular issue

[Yassin BEN-NACEUR _FlowZess_]

How does the URL of the ticket look like ? Please don't post your company name before .atlassian.net if you are using cloud or the URL to your jira if your are using server/data center. I am interested to know how you are accessing that ticket /browse,  /portal or /search ...

[Alicia Leja]

Hi, thank you for your response. I actually cannot access a dashboard or an issue for some reason, but everything else I can access in Jira: 

The below is the ticket/issue I am having trouble accessing:

.atlassian.net/browse/MCT-5

The below is the Dashboard I am having trouble accessing:

.atlassian.net/secure/Dashboard.jspa?selectPageId=10000