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Need help accessing an Issue Edited

Hi, I am unable to access an issue even though I have permission to view it per the creator. The error message says "something went wrong when we tried to open that page," please try again. 

 

Can anyone help with this?

4 answers

How does the URL of the ticket look like ? Please don't post your company name before .atlassian.net if you are using cloud or the URL to your jira if your are using server/data center. I am interested to know how you are accessing that ticket /browse,  /portal or /search ...

Hi, thank you for your response. I actually cannot access a dashboard or an issue for some reason, but everything else I can access in Jira: 

The below is the ticket/issue I am having trouble accessing:

.atlassian.net/browse/MCT-5

 

The below is the Dashboard I am having trouble accessing:

.atlassian.net/secure/Dashboard.jspa?selectPageId=10000

0 votes
Jack Community Leader Apr 29, 2021

It may be that the issue was deleted. Are you able to see other issues for the same project?

From my awareness, the issue was not deleted because the creator took a screenshot to show me I do have view permissions. So we are not sure why I can't see that particular issue

0 votes

How are you trying to "access" the issue, how do you know you have "permission to view it per the creator", and what is the error message you are getting?

I accessed it through a link that was sent to me. Yes, the creator of the issue sent me a screenshot to show that I do have permission to view. So we do not know why I cannot see it..this is my third day of work on the job, though, so it could be a larger access issue possibly?

I also do not have access to view other issues the creator sent me under a certain epic/project. He sent me a screenshot that shows I  have "Browse Projects" permission. I am guessing since I cannot see other issues that it could be a quick fix where he makes sure I have access to see the epic/project? Let me know what you think

0 votes
Daniel Ebers Community Leader May 08, 2021

Hi @Alicia Leja

one idea that still comes to my mind despite your permissions seem to be okay from what you reported (Community members are not able to double-check): possible there is an issue security level set for the issues you cannot open:

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

You might need to check once more with the administrator.

For the dashboards I am wondering if an underlying filter is not configured in a way it would allow you access.

Overall, I think it is just some detail that is missing and I hope you enjoy you your job despite the usual culprits with permissions right after the start :)

Cheers,
Daniel

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