Multiple rank fields causing errors while moving issues

Hi,

 

it appears that somehow there are four rank fields in our Jira installation. 

This is causing two major problems. 

1. We are unable to delete any issues at the moment

2. We are unable to move issues to a different type or project. 

Three of the fields are failing the balancing checks in the LexoRank management system. 

The error logs begins with the following lines: 

Log's referral number: ff42b050-a103-4af3-8c9d-597ee90ef53d
Cause
Referer URL: ..../secure/MoveIssue!default.jspa?id=10719
com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]

Since the rank fields are locked and therefore cannot be deleted, what can we do to fix the issue? 

2 answers

1 accepted

0 votes
Accepted answer

Okay it seems that the solution provide here fixed my problem.

Issues can now be moved and deleted without problems.

BUT, how do I delete the remaining three "unnecessary" rank-fields in our system?

1 vote

Be very careful to pick only one to keep.

Then do this for the ones you want to kill off: https://confluence.atlassian.com/jirakb/how-to-unlock-a-locked-field-779158866.html

Alright, thank you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

17,628 views 18 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you