Missing icons from Agile Board sidebar for few users but not for others

For few users, I can see the Backlog and Sprint view is disabled, whereas for others it is available. We have tried and played with permissions, but even a site admin is not able to get to the 'Backlog' view. This is for a specific project only.

1 answer

0 vote

That sounds strange.  My concern would be to understand if maybe this isn't a project permission problem, but an application access problem.   With JIra 7, there is a different way of managing which users have access to applications like Jira Software and/or Jira Service Desk.

Since Sprints and backlog view are specifically Jira Software features, the first thing to check is that these users have Jira Software Application access.   It is possible a user might only have Core Access and could see the project, but would not be able to use Jira Software features like Scrum/Kanban boards, Agile reports, etc.

Is this Jira Server or Jira Cloud?

If this is Cloud, then I would recommend checking out Manage Application Access for steps to follow to check that this account should be able to see that.

If this is Jira Server, then the Licensing and application access page explains how you add specific groups to grant access to Jira Software.

 

If this doesn't help, then what do these users see?   Are they getting some error when trying to visit the same URL that works or other users?   Are there an usually large number of issues that appear in this project?

Andy

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,010 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you