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Merged pull request in Bitbucket no longer transitions Jira ticket to done

I have an automation rule set up so that when a pull request in a Jira ticket is merged, the ticket is transitioned to done automatically.

This has worked fine for years but this week it stopped working.

I have checked the communication between Bitbucket and Jira and that's still as it was.

Checked the rule itself and it's exactly as I originally set it.

What changed this week to break this functionality?

Screenshot 2023-03-21 at 10.04.13 PM.png

2 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 22, 2023

I found a few other reports of this behavior recently.  We have created a new bug to track this over in https://jira.atlassian.com/browse/AUTO-666

I would encourage site-admins of paid plan sites create a support ticket in regards to this over in https://support.atlassian.com/contact

This will help us to identify the impacted customers and better prioritize a fix for this.

Thanks

Andy

0 votes
Patricia Francezi
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 22, 2023

Hi @tineyi 

To help you, we will need details from the audit log. 

Waiting on for screen shots and errors you get for your automation 

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