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Map users of JIRA from different organisation

There are few ABC organization users who are migrated to xyz organization and we need to maintain traceability of their issue and now these ABC organization users are going to get login with xyz organization

Let us know the way we should opt so that when they login with new xyz organization they can able to do all transition as they were doing with their ABC organization in JIRA.

Example: Mapping need be done for

Abc1@abc.com and xyz@xyz.com

abc@abc.com  and abc@xyz.com

1 answer

0 votes
Liam Green Community Leader Dec 10, 2020

Hi @Amit Anand 

Are these two separate instances of Jira?  Or just people logging in using a different email?

Regards, Liam

Thanks for an update Liam,

There are 2 separate instances of JIRA and imported data from one instance to other instance.

Now source instance is no more active and destination instance have different user base.

I am unable to see records or history of user and not able to assign ticket to user which are not existing in new instance.

One way can be if i can create same username in destination instance so that i can back track all data of that user ,i hope this is possible?

What could be other way?

Liam Green Community Leader Dec 11, 2020

Hi

I think you will need to either create the new username in the source instance and then transfer tickets to new user then destination, or as you said create old username in destination instance and transfer tickets to new user once imported

This is ok for very minimal record. but if we have 50k to 100K record, how we can transfer to new user... ? It will be big process.. don't have any other way ..?

Liam Green Community Leader Dec 11, 2020

Hi @Nithyanantham Lakshmanan 

You can use bulk transfer to bulk change the information, or if you're using CSV to transfer then you could export the data from the source instance, change it in the CSV, then import it to the new instance 

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