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Make date/time field display actual value instead of relative value Edited

Esther Strom Community Leader Dec 11, 2019

We've always just used custom date fields on our issues, which display the actual date selected in the picker. We recently had a request to allow a complete date/time stamp (this is a service desk project, and we want the customer to indicate the date and time the incident they're reported occurred.) I added a date/time field, but it doesn't display what I'm hoping for.

Instead of displaying the actual date and time the user selected, it's displaying a relative - "2 days ago", for example. If you mouse over it, you do see the actual date/time, but this doesn't help in a service desk queue when we have hundreds of tickets. Is there a way to change how that kind of field renders so it shows the actual value? (Oddly, it does display correctly in the customer view via the portal; it's only in the agent view that it's a problem.


1 answer

1 accepted

1 vote
Answer accepted

If you were on server, you would have the option to edit a properties file to disable "relative dates".  This is not available on Cloud.

Esther Strom Community Leader Dec 12, 2019

Thanks, Nic. I had a feeling it would turn out to be not currently possible, but I hoped.

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