We've always just used custom date fields on our issues, which display the actual date selected in the picker. We recently had a request to allow a complete date/time stamp (this is a service desk project, and we want the customer to indicate the date and time the incident they're reported occurred.) I added a date/time field, but it doesn't display what I'm hoping for.
Instead of displaying the actual date and time the user selected, it's displaying a relative - "2 days ago", for example. If you mouse over it, you do see the actual date/time, but this doesn't help in a service desk queue when we have hundreds of tickets. Is there a way to change how that kind of field renders so it shows the actual value? (Oddly, it does display correctly in the customer view via the portal; it's only in the agent view that it's a problem.
Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events