Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Looking for a way to display total linked Servicedesk tickets to JIRA story on Dashboard

Hello Jira community,

Fresh account to ask this question basically.

One of the stakeholders of our development team would like us to give priority to the stories that have the most servicedesk stories linked, but I can't seem to access this list with any JQL I can find.

Is there some plugin our IT department can add to JIRA to enable this?

In essence we have 3 boards: servicedesk, problem-management, development. If enough issues are at servicedesk (JSD/JSM) for the same thing, a problem will be logged (also on JSD/JSM), and that is then linked to the bug/story on development's JIRA.

Our team's dashboard is on JIRA and ideally I can add a column to it and sort on "linked problem with most servicedesk issues".

Anyone have any advice for me how to approach this?

Kind regards,
Iman van Assum

1 answer

0 votes
Jack Community Leader Feb 18, 2021

You can’t get that from JQL. I found this addon that might give you just what you want but I have no experience with it - gauge-gadget Finally, you may be able to use Automation with a custom field that would increment the field ever time a link is added to an issue.

Hi Jack,

Thanks for the input. I'm not very familiar with automation, that would be some kind of script running on the JIRA server that fires events to update the custom field?

But the main hurdle I still see is in the communication between JSD/JSM and JIRA, they each basically exist in their own little bubble and seem rather unaware of eachother's existence, would Automation get around that?

Kind regards,
Iman

Jack Community Leader Feb 18, 2021

Ah sorry, i was assuming cloud and should have inspected your platform. Automation is built into Cloud and equates to Automation for Jira which is an addon for server.

Like Iman van Assum likes this

OK cool, no problem. I'm going to shop around internally for people who have managed to tackle their missing features with custom scripts running on JIRA server.

Thanks for putting me on a new path to a possible solution, will try to remember to update here for future reference if I end up answering my own question!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,022 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you