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Loading the backlog view of an Agile board fails, unable to view the issue list

As mentioned am unable to load the backlog view of and Agile Board Project Name IN Board, getting an console error--Cannot read property 'getIssueList' of null

Issue list display limit is 500 as there are more than 150 issues.

Please check and let us know the fix for the same.

3 answers

Hi @Kevin Colaco ,

What is your board's filter query? Did you try running the JQL in issue search? Is that working fine?

@Niranjan Board Filter project = IN ORDER BY Rank ASC, same is working fine with JQL search and active sprints as well other boards as well. The issue exists on the backlog page for this project itself.

@Kevin Colaco - What is your version of JIRA? This seems to be related to this bug - https://jira.atlassian.com/browse/JSWSERVER-13004

@Niranjan 1001.0.0 version of Jira, how can I solve this issue from my end?  let me know

@Kevin Colaco - That does not seem to be the correct version. It would be like 7.x or 8.x . Could you try it on different browser? We may need more info from the log file

0 votes
Daniel Ebers Community Leader Jun 19, 2021

@Kevin Colaco 
The version number suggests you are on Jira Cloud. If the error persist and the diagnosis so far did not help I'd suggest to raise a request with Atlassian Support through https://support.atlassian.com (on a Standard plan which you are seem to be using you are able to contact Support, no problem).

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