The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

License validation not working for self-hosted JIRA

Lukas Fröschl
Lukas Fröschl
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 2, 2017

Hi, 

I'm currently in the process of setting up a jira server and I'm at the page where I'm asked to enter my license key. I entered my license and hit next, but i keep getting "Unknown error occurred, please contact support". I already triple-checked that I pasted the correct license. 

What are some possible reasons for this error?

 

Thanks

Watch
Like Be the first to like this
681 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
August 2, 2017

Usually something structural with the ownership of files, broken database connection, wrong version of Java.

Have a look at the log file - what does that say when you hit "next" after pasting a licence in?

View More Comments
Lukas Fröschl
Lukas Fröschl
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 2, 2017

I've been able to resolve the issue by upgrading my servers ram a little. Now everything's working fine

Like
Reply
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security