Hi,
I'm currently in the process of setting up a jira server and I'm at the page where I'm asked to enter my license key. I entered my license and hit next, but i keep getting "Unknown error occurred, please contact support". I already triple-checked that I pasted the correct license.
What are some possible reasons for this error?
Thanks
Usually something structural with the ownership of files, broken database connection, wrong version of Java.
Have a look at the log file - what does that say when you hit "next" after pasting a licence in?
I've been able to resolve the issue by upgrading my servers ram a little. Now everything's working fine
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