Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Kanban board no loading for jira users

Hi,

I have created a Kanban board from a custom filter. Given access to the users group and project in the filter.

Also users have project viewing permission.

Users can view/create the issues, however they can't view the kanban board contents.

1 answer

0 votes
John Funk Community Leader Jul 14, 2021

Hi Diganta - Welcome to the Atlassian Community!

Can you share a screenshot of what the users see?

Also, are you sure you shared the filter with the users? There is an extra step in the process that sometimes get missed. To check that, go into the board settings and then the general tab. Check to see who is under the Shares section. 

Thanks @John Funk for the reply.

The user sees a blank screen when he selects the board. I have cross checked the settings, everything looks fine.

John Funk Community Leader Jul 14, 2021

Can you share a screenshot of the General page for the board? 

Jack Community Leader Jul 14, 2021

just retracing our steps here… please verify that BOTH the filter used to create the board and the board itself are shared. Check to see if one of the users can find and access the filter. If they can find the filter and issues are displayed then that is a good thing.

As you can see, user is able to see the filter, but when user clicks on the board, he gets an error message like above.

John Funk Community Leader Jul 14, 2021

Are you able to go into the board settings for the Board?

Jack Community Leader Jul 14, 2021

Do issues show up when he clicks on the filter. If so are there any quick filters that could be interfering with what the user is saying or not  seeing on the board?

Yes, I am able to go to the board settings and issues do show up when the user clicks on the filter.

John Funk Community Leader Jul 14, 2021

Can you share the URL for the board directly with the user (instead of going through the list above)? And what happens when the user clicks the link? What do they see? 

When they click, its the same.

Is it something to do with the user group permission?

John Funk Community Leader Jul 14, 2021

Can you share a screenshot of the General screen in Project Settings for the Board? 

John Funk Community Leader Jul 14, 2021

And the user is in one of those groups? 

Jack Community Leader Jul 14, 2021

I'm guessing not, but if he is then it's time for Atlassion support I think.

Just another clue:

The boards are loading fine in the Jira app for the users. So indeed they have access to the filters and they are part of user group too.

But the same doesn't load when they try from browser.

Also there are few fields in bug/task, which are not showing up in browser, but they are loading fine in app.

We have tried multiple browsers, incognito mode etc. Nothing seems to work.

Jack Community Leader Jul 15, 2021

Have you reached out to Atlassian Support?

Like John Funk likes this
John Funk Community Leader Jul 20, 2021

Hi @Diganta Paladhi  - Just following up for what support said. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

👁‍🗨 Confluence Team planning dashboard_Atlympics 🌈

Hi Atlassian's, How is your journey with #Atlympics 2021 so far....excited! Me too, same excitement. Here's my typical team planning and vision dashboard which I used to share to my management and ...

46 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you