Hi. We run a large Service Desk installation for a customer.
Facts:
- customers: 50.000
- authentication method: delegated LDAP authentication
Problem:
Our Client would like to have all customers access a portal, where they can ask to have access to other portals. This is supported just fine by the delegated authentication, where all customers upon login is registered as a customer and are able to access the one portal, where customer permissions is set to: Customers who have an account on this JIRA site.
The issue is that customers who has never logged in, but instead send an email through the email handler. They are not considered as customers and are turned down. They need to log in once before they are pulled from the active directory to Jira.
Problem: They don't get any mail saying, that there email wasn't recoqnized (seems to be reported here: https://jira.atlassian.com/browse/JSDSERVER-1602)
Possible solutions:
- pick up the rejected mail programmatically and respond that they haven't logged in before, which they need to do by following this link: <Insert link to service desk>
- Import all 50.000 customers once a week to Jira
What do the community suggest. Is there a way to create accounts by matching customer mails with users in the active directory without importing all 50.000 at once ?
Kind regards
Kristian
