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For anything other than a really small install (up to 25 users and a few thousand issues at most), your backups should be done by:
- Use the native database tools to get a backup of the database (mysqldump or pg_dump for example)
- Taking a copy of the attachments directory in the Jira home/data directory
- Take a copy of the Jira installation directory. This is optional - restoring your installation is usually better done by installing a new Jira and then restoring the database and attachments directory, but restoring a copy of the install is quicker.
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