Initially after spinning up this cloud instance I tried to do an import from our Jira server, although this failed and has permanently locked out the instance. I cannot submit a support request due to currently being on the free tier, and I cannot see a way to delete the instance and start again? Thanks,
Hello @Adam Lay,
Welcome to Community!
Checking the logs of your site, I didn’t find anything related to the import.
Did you use the Jira Cloud Migration Assistant or you imported the Zip file on Cog icon > System > Restore system?
When was the last time you tried to migrate and what is your timezone? With these details, I can better filter the logs here.
Does it show any other details on the error or if it failed during the migration of users, projects, groups?
Kind regards,
Angélica
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Hi @Adam Lay
Good day. Welcome to Atlassian Community.
Can you try to raise a request with Migration support? https://support.atlassian.com/contact/#/. One of our Migration support engineer will be able to assist you with the issue.
-Sri
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