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Jira dashboard not loading in Chrome ?


when ever i try to open any jira dashboard in Chrome, it does not load for the first time, after 7-8 iterative it will load, everytime i face this issue, want to understand how i can fix this issue 

Jira error :

batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2645 Uncaught TypeError: Cannot read property 'left' of null
at getCurrentGadgetCSS (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2645)
at F.updatePosition (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2645)
at Object.updatePosition (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2645)
at Object.addGadget (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2642)
at Object.init (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2642)
at Object.init (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2642)
at Object.addLayout (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2639)
at Object.<anonymous> (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2639)
at Function.each (batch.js?locale=en-US:909)
at Object.setup (batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:2639)


my chrome details :

Nearly up to date! Relaunch Google Chrome to finish updating. Incognito windows won't reopen.Version 87.0.4280.141 (Official Build) (64-bit) 

3 answers

This just started happening to me this week and I'm on 8.13.13.  I found that if I re-select the dashboard from the Dashboards dropdown menu and then refresh my browser, the dashboard is presented.

after years of running fine in chrome I spotted the same problems today. Till now a reboot seems to work.

0 votes
Vero Rivas Community Leader Jan 28, 2021

Hi @Raghavendra BN 

   It may seem silly, but you have tried to clear the browser cache or try opening jira with another browser to verify that it has the same behavior


it is not working, i tried but found no help

Hi @Vero Rivas 

We have the similar problem with Chrome and clearing the cache do not fix the issue. Only after several refresh, it is working.

The problem occurs with Chrome v97.0.4692.71 (Official build) (64-bit), and not with other browsers such as Edge 97.0.1072.62 (Official build) (64-bit), Brave Version 1.34.80 Chromium: 97.0.4692.71 (Official Build) (64-bit).

Our version of Jira Software is 8.8.0

Thanks to provide us hints to avoid such problem.

I also can see the same problem during last week.

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