Jira cloud and service now integration using webhooks

[Pantham Akhil]

Hi community, 

we done integration between Jira cloud and Service Now using Webhooks and it is working fine but when user is commented on any ticket in jira it is duplicating in service now which means it is comments there in 2 times. can anyone help me in this please. 

Thanks, Akhil

[Dhiren Notani_Exalate_]

Hi @Pantham Akhil 

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between ServiceNow and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and Exalate uses a scripting engine which is based on Groovy scripts where you can control what data you want to share and even you can independently handle the incoming information. You can achieve complex use-cases with ease. 

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 

Thanks
Dhiren

[hellena m]

@Pantham Akhil hey, It depends on the logic and mappings of your integration. The reason for the duplicates might be caused by retries of the webhooks or if you have bi-directional integration by logical loops. You should implement time filters to capture only new events and user conditions to ignore updates from your jira integration user.

ofc your code might be just doing a single job twice...

if you could provide more info on your issues it would be easier to answer

[Sujata Birajdar]

HI @Pantham Akhil ,

can you please share with us the details of jira webhook configured to get this implemented, iam new to webhooks and we are integrating service now to our jira. any help would be appreciated.

[Diana_Architect_ZigiWave]

@Pantham Akhil hi, have you resolved your issue. I think hellena gave you the most probable reason for this problem. do you use any tool to make the integration? if not, have you considered using one? a tool like zigiops will help you make the bi-directional integration between the two systems without having to worry about any duplicates. It's a no-code integration tool, and can sync any type of data & any fields. Check it out if you want and if you decide to take it further - book a demo to see it in action.

Regards, Diana (Diana, ZigiWave team)