Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira cloud and service now integration using webhooks

Hi community, 

we done integration between Jira cloud and Service Now using Webhooks and it is working fine but when user is commented on any ticket in jira it is duplicating in service now which means it is comments there in 2 times. can anyone help me in this please. 


Thanks, Akhil

3 answers

Hi @Pantham Akhil 

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between ServiceNow and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and Exalate uses a scripting engine which is based on Groovy scripts where you can control what data you want to share and even you can independently handle the incoming information. You can achieve complex use-cases with ease. 

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 


@Pantham Akhil hey, It depends on the logic and mappings of your integration. The reason for the duplicates might be caused by retries of the webhooks or if you have bi-directional integration by logical loops. You should implement time filters to capture only new events and user conditions to ignore updates from your jira integration user.

ofc your code might be just doing a single job twice...

if you could provide more info on your issues it would be easier to answer

@Pantham Akhil hi, have you resolved your issue. I think hellena gave you the most probable reason for this problem. do you use any tool to make the integration? if not, have you considered using one? a tool like zigiops will help you make the bi-directional integration between the two systems without having to worry about any duplicates. It's a no-code integration tool, and can sync any type of data & any fields. Check it out if you want and if you decide to take it further - book a demo to see it in action.

Regards, Diana (Diana, ZigiWave team)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,228 views 35 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you