we done integration between Jira cloud and Service Now using Webhooks and it is working fine but when user is commented on any ticket in jira it is duplicating in service now which means it is comments there in 2 times. can anyone help me in this please.
This is Dhiren from Exalate.
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@Pantham Akhil hey, It depends on the logic and mappings of your integration. The reason for the duplicates might be caused by retries of the webhooks or if you have bi-directional integration by logical loops. You should implement time filters to capture only new events and user conditions to ignore updates from your jira integration user.
ofc your code might be just doing a single job twice...
if you could provide more info on your issues it would be easier to answer
@Pantham Akhil hi, have you resolved your issue. I think hellena gave you the most probable reason for this problem. do you use any tool to make the integration? if not, have you considered using one? a tool like zigiops will help you make the bi-directional integration between the two systems without having to worry about any duplicates. It's a no-code integration tool, and can sync any type of data & any fields. Check it out if you want and if you decide to take it further - book a demo to see it in action.
Regards, Diana (Diana, ZigiWave team)
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