Jira automation not pulling a list of subtasks in email

Sydney Liao February 21, 2024

Dear community, 

 

I want to have an automation to send an email reminder to myself with a list of outstanding subtasks. 

 

So far I have: 

1. When: Schedule -> every day at 9:00 AM

2. Then: Lookup issues, JQL:

issuetype = Sub-Task AND assignee = "SL" AND status = "WIP"

3. And: Send email. Body of the email is as follows: 

 

Below is a list of all the subtasks awaiting your input:

{{#lookupIssues}}

🔑 <b>Ticket key</b>: <a href="{{url}}">{{key}}</a>
📝 <b>Ticket summary</b>: {{summary}}

{{/}}


In my test, the email did send and the intro text was included, but the list is blank. The Lookup issues action did return 5 results when validating query though. 

 

I have a similar automation set up in another project to email a list of issues matching a JQL where I used the identical email template and it does work there. I wonder whether it's because the list of issues I'm trying to pull here are subtasks...

 

Any help is appreciated! 

 

2 answers

1 accepted

2 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

For this use case would a filter subscription not be preferred? Simple and does not chew up automation limits.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

but if you want/need automation....

<ul>
{{#lookupIssues}}
<li> <b>Ticket key</b>:<a href="{{url}}">{{key}}</a></li>{{/}}
<b>Ticket summary</b>: {{summary}}
</ul>

 

Sydney Liao February 23, 2024

Thanks very much! Have not considered using filter subscription at all (you can tell I'm fairly new to Jira:)).

This feels like a much more elegant solution, appreciate your help!!

0 votes
Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

Hi @Sydney Liao 

<EDIT> - Can you please share a screenshot of your rule and audit log?

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