Jira Service Desk is licensed but not currently installed.

[Hamza Siddique]

I have disabled few user installed plugins and immediatley after that I started getting this error. I am very new to JIRA please help.

it was working fine previously and after this error my customer user is not able to login.

The list of plugins I disabled.

[Petr Vaníček]

Hi,

you should enable all of them - those are pre-installed and especially one for Service Desk. After you enable it it should work as before.

ATST plugin is also very useful.

[Hamza Siddique]

I have disabled it because one of my user is getting raw json string when he tries to login from the browser.

[Petr Vaníček]

Only one or also someone another? Can you replicate that behaviour (and if yes post screenshot)?

[Hamza Siddique]

[Hamza Siddique]

Thats the screen he sees when he tries to login with the customer user.. I was trying to disable the plugins to see if it will effect. but disabling them gave me more headache now the customer user is not able to login at all and giving this error on login :

"You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators."

[Petr Vaníček]

Can you try follow this?

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Re-Re-Service-Desk-customer-portal-displaying-raw-JSON/qaq-p/740197/comment-id/12089#M12089

And let me know if it help.

[Hamza Siddique]

yeah this is what I was trying to apply but now getting JIRA Service not installed. Can you please help me out of it? because even after enabling all the plugins still I am getting the same error.

[Petr Vaníček]

Try restart of application and post list of plugins.

Did you made upgrade before errors start appeared?

[Hamza Siddique]

I have tried restarting it already. I have not done any upgrade.

[Hamza Siddique]

Although I just noticed that I am also getting this error on the upgrade page

[Petr Vaníček]

Please post list of your plugins (screenshot with full size, I mean showing if there are updates etc.) if 13 of them failed then this could be a reason.

[Hamza Siddique]

sorry for that question, but from where I could get the complete list of plugins with size ?

[Petr Vaníček]

I mean something like this with buttons on right side.

[Hamza Siddique]

Sorry for the late response but these are the plugins installed. I have not included all the system plugins.

[Petr Vaníček]

Try to enable all Service desk pplugins which are disabled

[Hamza Siddique]

those were by default I never touched them by the way.

[Petr Vaníček]

Probably yes, but when you disable "Service Desk Internal Base plugin" then it disable those.

[Hamza Siddique]

what is re indexing ,JIRA asks me to do it every time after disabling or enabling the plugin. I did it previously also. Could it be the cause ?

[Petr Vaníček]

Here is complete description of indexing:  https://confluence.atlassian.com/jirakb/jira-indexing-faq-776654790.html

Yes, when you finish work with plugins, custom fields, configuration, etc then you should make reindexing.

[Hamza Siddique]

Do you think changing the plugin states like in the answer below will help ?

https://community.atlassian.com/t5/Jira-questions/Jira-7-upgrade-Startup-Failed/qaq-p/286111

[Hamza Siddique]

because I am not getting the option to enable the plugins at the moment. or is there any other way to enable the disabled plugins ?

[Petr Vaníček]

Try follow your link.

Then if it will not help try to click on install button on Applications page. But first create backup. It looks like something is really wrong with your instance and probably will be better take last backup and recover it in new instance.

How to migrate: https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html