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Jira Labs causing Jira Automation rule to fail



I've created a simple flow in Jira Automation. This will trigger on the change of field 'assignee' and then execute an action. This works fine for me, but not for some of my colleagues.

It seems that they have the 'Jira labs' on, and changing assignee doesn't trigger my created flow.

So, changing assignee with Jira Labs on doesn't trigger my flow (it doesn't display the change icon)

changing assignee without Jira labs on does trigger my flow.




1 answer

0 votes
John Funk Community Leader Dec 01, 2020

Hi Bob,

I am not aware of how Jira Labs would factor into what is going on at all. That's really weird. 

Can you share some more information, such as a screenshot of your rule and the audit log after you run it both with Jira Labs on and Jira Labs off? 

Hi John!


Thank you for your quick reply.
The change of assignee with jira labs on doesn't trigger anything, so no errors in the audit log.

My flow looks like:



And the log shows: 


You can see the minutes between the executions, that was me switching between JIRA Labs on and JIRA labs off :-)

John Funk Community Leader Dec 01, 2020

Thanks for sharing. And just so we are on the same page, when you talk about Jira Labs - is that a separate add-on app? Or the one that is used by going to Personal Settings from your Avatar?

The one that you can turn on/off from your personal settings:


John Funk Community Leader Dec 01, 2020

@Simeon Ross  - Have you seen that before? That is very strange that it is the only thing different in whether the rule runs or not. 

Simeon Ross Atlassian Team Dec 01, 2020

Hey @John Funk & @Bob van Rooij ,

This is rather strange indeed. I haven't seen anything like this. 

Would be a good idea to get this into support so that we can take a proper look.



Like # people like this

Thanks @Simeon Ross  en @John Funk , I've created a support ticket for this.

Like John Funk likes this

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