Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Labs causing Jira Automation rule to fail

Hi!

 

I've created a simple flow in Jira Automation. This will trigger on the change of field 'assignee' and then execute an action. This works fine for me, but not for some of my colleagues.

It seems that they have the 'Jira labs' on, and changing assignee doesn't trigger my created flow.

So, changing assignee with Jira Labs on doesn't trigger my flow (it doesn't display the change icon)

changing assignee without Jira labs on does trigger my flow.

 

 

 

1 answer

0 votes
John Funk Community Leader Dec 01, 2020

Hi Bob,

I am not aware of how Jira Labs would factor into what is going on at all. That's really weird. 

Can you share some more information, such as a screenshot of your rule and the audit log after you run it both with Jira Labs on and Jira Labs off? 

Hi John!

 

Thank you for your quick reply.
The change of assignee with jira labs on doesn't trigger anything, so no errors in the audit log.

My flow looks like:

image.png

 

And the log shows: 

image.png

You can see the minutes between the executions, that was me switching between JIRA Labs on and JIRA labs off :-)

John Funk Community Leader Dec 01, 2020

Thanks for sharing. And just so we are on the same page, when you talk about Jira Labs - is that a separate add-on app? Or the one that is used by going to Personal Settings from your Avatar?

The one that you can turn on/off from your personal settings:

image.png

John Funk Community Leader Dec 01, 2020

@Simeon Ross  - Have you seen that before? That is very strange that it is the only thing different in whether the rule runs or not. 

Simeon Ross Atlassian Team Dec 01, 2020

Hey @John Funk & @Bob van Rooij ,

This is rather strange indeed. I haven't seen anything like this. 

Would be a good idea to get this into support so that we can take a proper look.

Cheers,

Simeon.

Like # people like this

Thanks @Simeon Ross  en @John Funk , I've created a support ticket for this.

Like John Funk likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

127 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you