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Jira Issue Collector Question

  1. hi there, desperately trying to figure this out.  please help, thank you in advance!!!

My former colleague created an issue collector that displayed on its own page and not through a trigger button.  I'm told he just provided the static REST URL and Collector ID, whatever that means. 

This old issue collector no longer works, I need to replace his issue collector with my own from the HTML page (embedding the HTML/javascript that Jira provides didn't work).  The button solution that Atlassian offer doesn't work with our UI (even though it works) but I need to pop open a new page that displays the issue collector without the button.  

This is related to the erroneously closed issue JRASERVER-66220

Atlassian, pretty please, could you please fix it?!!

2 answers

Hi Angelica, is there anything else I can do to expedite getting this fixed?  

Hi Olga,

Feel free to add a comment on the Bug ticket with the details of how it affects your environment.

For now, we must wait for our developer team to work on the bug fix. If they have updates, they will post them on the description of the ticket.

0 votes

Hello @Olga Toverovskaya,

Thank you for reaching out to the Atlassian Community!

According to the details you provided and also the bug ticket you mentioned, we believe that the issue you are facing is related to another bug.

We saw you posted a new question and mentioned that the Jira version you are using is v8.1.x and the bug below affects this version:

Please, click on “This affects my team” and also watch the ticket above to receive updates from our dev team. 

Kind regards,

Hi Angelica, I don't see the "this affects my team' option?  Do you know if a fix will be developed any time soon?  This is a huge deal for a very large organization.  

Hi Olga,

You need to be logged in on to view the option. Once you log in, you will be able to see the “This affects my team” and also the watch option on the right side.

Screen Shot 2021-12-29 at 09.22.51.png

There are many factors that our dev team takes into consideration to fix the bugs. For more information, please, check our policy below:

Hi Angelica, it sounds like it's not very likely this is going to be addressed; or at least that it would be addressed immediately, right?  

I still don't see the option "This affects my team", despite being logged in.  Here is what's available under People:  



Hi Olga,

The bug is still on “Gathering impact”, so we don’t know when it will be fixed. 

Thanks for sharing the screenshot, you already clicked on “This affects my team”, that’s why the option is not visible anymore.

Screen Recording 2021-12-30 at 09.34.59 AM.gif

@AngelicaLuz, there are thousands of people impacted in my organization alone, not to mention the 12 other orgs that commented on this issue over the past 2 years.  How many people need to raise an issue for Atlassian to prioritize this and get it resolved?  Could you please let me know.  Thank you in advance. Olga


here is another example where users complained in the past:

Andy Heinzer Atlassian Team Jan 07, 2022

Hi @Olga Toverovskaya 

Voting on an issue on our bug tracker is one input to our development team about where to prioritize our efforts, but this is not the only factor Atlassian takes into account. Our server Bug Fix Policy better explains this.  Currently there is no clear time table on if or when there might be a fix to that bug ticket.

From reviewing this thread, it sounds like your team was using the issue collector in an unsupported manner. As such configuring the issue collector in this manner is outside the scope of Atlassian support.  That said, we do have a server specific document that goes into more depth about Advanced use of the Jira issue collector.  It can be helpful here because it explains some of the other ways that the issue collector can be triggered.

Can you tell us more about why the default javascript trigger cannot be included on the page in question?  Perhaps if we can learn more about your environment here (such as the page/application where the issue collector is expected to be embedded to), there might be another solution to found here in Community.  It would also be helpful if we can learn exactly what version of Jira Server you are using here.

But again, the previous ability of directly calling the issue collector via a direct URL is/was an unsupported configuration that Atlassian cannot support.

I hope this helps.


Like Angélica Luz likes this

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