Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can you direct link to an Issue Collector?

We have a JIRA issue collector that we embed on a couple sites.  Is there a direct URL that can be send via email to a user (or placed in our team email signatures) that would provide that same limited field create page to our customers?


This solution on confluence doesn't appear to work for me:


5 answers

The instructions on the linked page are not working for me either. I get an empty blank page. The markup for the form collector is there on the blank page but some CSS styling seems to be preventing it from being rendered correctly

Also encountering this.  Would appreciate a solution from the Atlassian team.

Like Olga Toverovskaya likes this

Did you try solution mention below?

Like # people like this

Yes, @Greg Hochard; I hit the same issue described above.  The CSS hides all of the form elements, leaving a completely blank page.  I've confirmed this behavior in a few different browsers.  If I had to guess, the elements are supposed to be unhidden when the user clicks on the (now non-existent) button to supply feedback.

Like Matthew Gately likes this

Guys, were you able to manage it to work ? I am also in need of this  :) 

No dice here.  The only solution I found was to embed the script in an HTML file, which can then be opened locally or hosted somewhere; kind of a horrible hack.

Nope. It'd be nice, but so far there has been no help and no response.... as usual.

This worked for me. Any idea how to code a default field value into the link?

That answer doesn't work on server solutions, only


This works for me! (cloud-hosted)

I think the folks this works for are self hosted and those it doesn't are cloud. The poor level of access us cloud hosted folks get is driving me insane. Can we get a way to do this Atlassian?

We're self-hosted and it doesn't work.

Like Stephen Garber likes this

how we try to solve regular Jira collectors links (embedded code) not showing: (not direct links)

just hoping it helps to someone with direct links issues...

not pretty, but it works :-). In our case we are able to add empty <p> tags after the links as much as we want. it's aka empty landing page with some links (Jira collector links, we have 3) on the top, which looks just fine and serves for the purpose. The page is wide enough as well, so Jira collectors iframes open with no issues. 

Seems like no matter how I've coded, iframe collector only takes available space from the parent container. It doesn't work at sidebars (restricted by 200px width and 200px height).

If I hack it with JavaScript, it opens behind the main window and can be partially visible. Aka bad overlay or pop-up window :-). Iframe doesn't know about surrounding, it acts solo as separate html page.

I was able to style it a bit, but not much. 

It should be easy, right???

Currently, the issue I'm having is I can't get the issue collector to appear even using the HTML embedded code.

@Andy Heinzer please help!!  This is another example of user impact of not being able to expose issue collector URL.  Is it really that difficult to do?  Please, there are countless users reporting this issue through so many different tickets.  And of course, it needs to work for the cloud version and for on-prem deployments.  

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you