Hello,
I'm trying to track down an issue where the Jira Cloud app for Slack is not responding to every user.
A user mentioned a ticket and no reply:
I then went and did the same thing and Jira Cloud responded to me:
I had another user try and same thing:
Here is our Slack integration page in Jira for that project:
And, here is an example from another channel/project where I was not involved and it shows the Jira Cloud app not responding to every person:
Hi @Fred Deichler ,
It's possible these folks aren't logged in to Jira through Slack. When this is the case, the app will try to send them a message in the channel:
But if they take no action or don't log in successfully, they'll see a button to silence the app the next time this happens:
The app will also wait longer and longer between prompts to log in. It's possible they've dismissed the notification and/or are in a wait period and aren't seeing this ephemeral (visible only to them) message when they mention an issue key.
You can have them run the /jira manage command in Slack, which should either tell them they are logged in as a specific Jira user, or give them the smaller message that allows them to log in:
Cheers,
Daniel | Atlassian Support
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@Fred Deichler One thing to check would be the user's permissions for the project - is there any difference in the permissions of the users who are able to trigger the Slack message compared to the users who aren't able to?
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Thanks for the tip @Callum Carlile _Automation Consultants_ , I checked the roles within the project and the groups that they belong to and I'm not seeing a difference that could cause this issue
I have set both users from the final example to the same group and the same permissions within the project and will see if that makes a difference.
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