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Jira Cloud - No notification send when assigning task to user

When assigning Jira task, e.g. in project, the assigned person doesn’t receive a notification email.

Thanks,

1 answer

1 vote
Dirk Ronsmans Community Leader Jun 07, 2022

Hey @Tomer shoob ,

I suggest taking a look at your project "notification scheme" that's where it is defined who gets an email/notification when something happens.

There should be a "issue assigned" trigger.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

hey so i checked the issue assigned.
seems like everything is set correctly .
but still the user i just assinged to a task doesnt recieve an email about it.
Screenshot_2.png

Dirk Ronsmans Community Leader Jun 07, 2022

Is this happening with a specific user or all your users?

yes 2 specific users.
anything specific i need to check with theese ones

Dirk Ronsmans Community Leader Jun 07, 2022

Well a user can choose to disable some notifications on their profile.

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/#Email-recipients

you will not be able to check that, they will need to validate this on their profile. So if it's not eveyrone this could be a cause.

John M Funk Community Leader Jun 07, 2022

Another thing to try is to open a support ticket with Atlassian to see if the user emails have been blacklisted for some reason. 

https://support.atlassian.com/contact/#/

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