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Jira Cloud - No notification send when assigning task to user

When assigning Jira task, e.g. in project, the assigned person doesn’t receive a notification email.


1 answer

1 vote
Dirk Ronsmans Community Leader Jun 07, 2022

Hey @Tomer shoob ,

I suggest taking a look at your project "notification scheme" that's where it is defined who gets an email/notification when something happens.

There should be a "issue assigned" trigger.

hey so i checked the issue assigned.
seems like everything is set correctly .
but still the user i just assinged to a task doesnt recieve an email about it.

Dirk Ronsmans Community Leader Jun 07, 2022

Is this happening with a specific user or all your users?

yes 2 specific users.
anything specific i need to check with theese ones

Dirk Ronsmans Community Leader Jun 07, 2022

Well a user can choose to disable some notifications on their profile.

you will not be able to check that, they will need to validate this on their profile. So if it's not eveyrone this could be a cause.

John M Funk Community Leader Jun 07, 2022

Another thing to try is to open a support ticket with Atlassian to see if the user emails have been blacklisted for some reason.

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