Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How would you go about creating a Jira automation to give you 'First Response Time' to the time the task in Jira is closed?

So for example:

New Jira task created - '"obtain time stamp" 

all the way to

Jira task is closed - "close time"

What we are trying to achieve is "the length of the time it has taken to complete the Jira" rather than see the time stamp in each status. 

1 answer

0 votes
Jack Community Leader Feb 18, 2021

You could use the smart values and the diff operator. For example.if you create a rule that triggers on issue closure then use - {{now.diff(issue.created).days}} and stuff that result into a number custom field. Give it a try and use the “log action” to record the result and then inspect in the rule audit log. Once your happy with your testing create the field and incorporate into rule. Or you could just place in comment if you don’t need to Query on the field.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,184 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you