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Jira Automation: Slack is deprecating webhooks, how to send Slack message via Automation?


Given Slack is deprecating webhooks, and they have a large, bold banner that says they do not recommend using them, my IT department is obviously cautious about creating new ones.

What are my options to send a Slack message from Jira Automation that does not require using a webhook?

3 answers

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Answer accepted

Hey Shawn,

I have a lot of automations that I build using webhooks with slack. The messaging they may be seeing is that it is not recommending to use "Legacy: Incoming Webhooks" and to use "Slack Apps" instead. In slack apps you still use webhooks, they just are not built the same way. You may want to forward the documentation to your IT department to review.

If they can not develop a slack app using webhooks. There is also alternatively some of them that exist in the slack app marketplace you can look for. 

Sending messages using Incoming Webhooks | Slack

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Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 07, 2023

Hello @Shawn Oster 

Check out the answer I got on my post here:

It seems that while the Incoming Webhook functionality built in to Slack itself might be deprecated, you can simply create your own Slack app and enable the use of Incoming Webhooks through it.

Thanks, this is exactly what I was looking for!

Hi Shawn,

We have built a Slack app for Jira at Actioner using our platform, the app has built-in workflows in it.
You can customize workflows according to your needs & select a webhook event as a trigger and much more. 

I'd recommend you to check it out, I believe it's what you're looking for. 

Ayşegül Yavuz Gökçüoğlu
Actioner team

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