JSW license expired and now we cannot create tickets in JSM

Ubaid E March 11, 2024

We have both JSM and JSW DC license on same instance. 

Our JSW license expired during weekend which disable creating issues in JSM also, we solved it by getting trial licenses on JSW.

Do we have to uninstall JSW if we no longer want to use it? Is it possible to deactivate it so we can continue to use JSM and activate JSW when we need it?

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Trudy Claspill
Community Leader
Community Leader
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March 11, 2024

Hello @Ubaid E 

Did your JSM license also expire? 

Are you using a JSM DC or Server license?

Ubaid E March 12, 2024

Hello @Trudy Claspill 

No, just JSW. we are using DC licenses.

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