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It is possible to assign an issue to an on-call agent in Automation?



I´m trying to create a rule to automatically assign the issues to the On-Call staff, but I can´tn find how to do it, son I have that question, is it possible to do so?

1 answer

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Where is the information that identifies the "On Call staff" located?

I have the same question as Victor.  I would assume the information is in OpsGenie for him.  It is for me.


@Peter Burton yes, the information is in Opsgenie, but is also available in JSM, I'm attaching some screeshots that shows where the information is in JSM.


I found another issue just after I posted this, asking the same question, but, according to the reply, there's no way to assign the issues to an On-Call agent, this is due to that function is not available in JSM, in fact, I followed the suggest of the Community Manager and posted a request in the portalimage.pngimage.png

Here is the automation rule I am using at my job.


When: Issue Created


Issue Type Equals 
(your issueType here)


Then: Send Web Request 


And: Edit Issue fields
Assignee to {{}}

Like Trudy Claspill likes this

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