HI.
I´m trying to create a rule to automatically assign the issues to the On-Call staff, but I can´tn find how to do it, son I have that question, is it possible to do so?
Where is the information that identifies the "On Call staff" located?
I have the same question as Victor. I would assume the information is in OpsGenie for him. It is for me.
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Hi.
@Peter Burton yes, the information is in Opsgenie, but is also available in JSM, I'm attaching some screeshots that shows where the information is in JSM.
I found another issue just after I posted this, asking the same question, but, according to the reply, there's no way to assign the issues to an On-Call agent, this is due to that function is not available in JSM, in fact, I followed the suggest of the Community Manager and posted a request in the portal
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Here is the automation rule I am using at my job.
When: Issue Created
Issue Type Equals
(your issueType here)
Then: Send Web Request
GET
https://api.opsgenie.com/v2/schedules/:scheduleIdentifier/on-calls
And: Edit Issue fields
Assignee to {{webResponse.body.data.onCallParticipants.name}}
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