Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issues not found after cloud migration Edited

I migrated my JIRA Server (8.9.0) to Jira Software Cloud (using the free plan - I'm just a 1-man team). The migration report says there were no errors, and that 469 issues were migrated. The post migration report is also in line with this, saying only that a custom field was removed. However, no issues show up in the cloud instance. Projects and users were migrated correctly.

As the migration is reported to be complete, I can't rerun it either. What should I do to get my issues to show up?

I went and reset the Jira Software Cloud, and reran the migration, but the end result was the same. Users, groups, and projects were all migrated properly, but the issues in the projects do not show up.

Screenshot 2020-12-03 171924.png

1 answer

1 accepted

0 votes
Answer accepted

Ah, silly me. The user account I used to access JIRA on the cloud is different than the one I used locally, and the cloud account wasn't a member of the groups needed to access the issues.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,193 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you