Issue with Priority Field - How to update in JPD

[Abby Kiesling]

Right now, I do not have a priority field in the Jira Product Discovery project, but the field still seems to exist in some respect.  I know this because my Idea tickets are linked to tickets in other projects and the priority shows on the preview.  This is a huge issue, because it's defaulting to "Blocker" which is our HIGHEST priority, and it's confusing my team. 

The field itself does not exist in the ticket anywhere visible.  I've tried creating a field (even though I didn't see that working...) and of course, that didn't associate to the field I am trying to update.  

I saw this article - https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Where-is-the-Priority-Field/qaq-p/2027798 and it did not address my issue.  

How can I either update this priority field or hide it from showing when a Product ticket is linked to another project's ticket?

[Walter Buggenhout _ACA IT_ · Accepted solution]

Hi @Abby Kiesling,

As described in the question your are referring to, Jira Product Discovery is based on Team Managed Projects and here and there gaps still exist in the setup.

While the priority field is present on the screen that you can use to create an idea, it is nowhere available on the edit screen, which means the priority that was set initially cannot be updated later on (for now). I think too that should be fixed and it may be worth sending this feedback to the team via in product feedback ( @Tanguy Crusson fyi).

Inside JPD, priority is no longer visible and not the key element to prioritise ideas. To reduce misunderstanding, it may be worth communicating this issue to your collaborators/creators so they adopt the practice to use a standard (lower) priority when they create ideas.

Hope this helps!

[Abby Kiesling]

Thanks @Walter Buggenhout _ACA IT_ .  Is it possible to set a default for JPD tickets?

[Abby Kiesling]

Also do you know if there's already a bug ticket for the Jira team to address this issue?  I couldn't find it, but I'm not that familiar with how to search for specific bugs.