Issue Collector -External users

[Collista Lewingdon]

We are exploring the move from team managed to company managed and I am playing around with some of the features that are available in company managed projects, one of them being the issue collector. My question is, can the issue collector be filled out by someone who is not a licensed Jira user? For example, my employer is a school district and we use Jira internally in our administrative office but we have a project that the manager would like for unlicensed users to be able to created issues within the project to report feedback and/or bugs. I know that Jira forms in work management are only able to be filled out by licensed users. 

[Trudy Claspill · Accepted solution]

Hello @Collista Lewingdon 

Refer to this page concerning Issue Collectors.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

An issue collector is accessed outside of Jira, from another website, so the users would not be directly working in Jira to create the issues.

The user accessing the issue collector does not need to be a licensed user of Jira.