Is there a way to set daily notifications to an assignee?

[Miguel Camacho]

Is there a way to set daily notifications to an assignee?

Can JIRA send follow-up reminders to an assignee on a task he is assigned to on a daily basis?

For example, a ticket gets assigned to a team member, the notification of the ticket assigned is received but for X reason the ticket is not attended in time and the notification gets buried under other emails, etc.

Can JIRA send a reminder the next day about a ticket being assigned without any initial response? something like "You have not addressed this new ticket assigned to you yet".

I understand you can constantly tag the person and also ask directly, but wondering if there's a way that JIRA auto-reminds a person of an assigned ticket that might be forgotten.

[Jesse O'Finn]

Yes, you can set daily notifications to an assignee through task management software, calendar apps, custom scripts, email, messaging apps, or project-specific tools, depending on your specific needs and preferences.

[Bill Sheboy]

Hi @Miguel Camacho 

While there are several ways to automatically send daily notifications to people with assigned items that are not complete, please consider: what is the root cause of why the items are delayed?  For example:

• How does the workload of the team compare to the request rate / items?
• How realistic are the expectations for completion, and "want dates"?
• What is the quality level of work for the team, and does it create re-work due to errors?
• How often are leaders soliciting feedback on the above items with the team?

The reminders might help, or they might be ignored or processed by email rules to folders, deleted, etc.  Learning the cause for any perceived delays may reduce the need for the daily reminders.

Kind regards,
Bill

[Miguel Camacho]

Totally agree

[Tim Kopperud]

Hi @Miguel Camacho, yes you can use filter subscription. 

Create a filter using the JQL matching the issues wanted. E.g.:

project = ITS AND resolution IS EMPTY AND assignee = currentUser()

Save the filter using a good an describing name and description because they will be part of the email subject and email body.

Name of filter can e.g, be "Open issues not resolved that are assigned to you".

Set up a subscription on this filter, sending each morning.

TimK

(From mobile)

[Miguel Camacho]

Thank you Tim, I will try that one.