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Is it possible to set a default value for the description field for a company-managed project?

I know that it is possible to set a default for the description field for a team-managed project but I was wondering if it was possible for a company-managed project.

I know that there are ways to input text after a ticket is created using automation. This is not a solution that works in this case.

I would like to be able to click on create and for text to appear in the description.
We are using a third-party solution at the moment but would like to know if this possible natively within Jira.

Thank you.

2 answers

2 accepted

0 votes
Answer accepted
John Funk Community Leader Jul 06, 2021

Hi Peter,

There's no way to do this in Jira Cloud. The closest thing you can do is create a new custom field that has a default value in it. And then either replace the Description field or add the new field near the top and the Description towards the bottom. 

0 votes
Answer accepted
Trudy Claspill Community Leader Jul 01, 2021

Take a look at this post where the user found a way to pre-fill a custom Description field, to appear during the Create Issue process, and then copy that prefilled text to the system-defined Description field.

This is for server, not cloud.  

Trudy Claspill Community Leader Nov 11, 2021

Are you saying that it didn't work for Jira Cloud, @Nick Perkins ?

My response is months old, but I'm pretty sure some of us using Jira Cloud tried it and found that it worked.

I was unable to get it to work. Maybe the instructions I missed something but it was not working for me.

@Trudy Claspill I think now I understand the goal.  The goal is have them fill out the custom field.  When done the info is copied to description.  I was assuming it would copy when CREATE button was tapped.  That was my ignorance.  Thanks.  All good. it works!

@Trudy Claspill ok I do notice an issue.  When I CLONE a ticket it erases everything in the DESCRIPTION with the template.  Any thoughts on how to handle that scenario?

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