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I know that it is possible to set a default for the description field for a team-managed project but I was wondering if it was possible for a company-managed project.
I know that there are ways to input text after a ticket is created using automation. This is not a solution that works in this case.
I would like to be able to click on create and for text to appear in the description.
We are using a third-party solution at the moment but would like to know if this possible natively within Jira.
Thank you.
Hi Peter,
There's no way to do this in Jira Cloud. The closest thing you can do is create a new custom field that has a default value in it. And then either replace the Description field or add the new field near the top and the Description towards the bottom.
Take a look at this post where the user found a way to pre-fill a custom Description field, to appear during the Create Issue process, and then copy that prefilled text to the system-defined Description field.
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Are you saying that it didn't work for Jira Cloud, @Nick Perkins ?
My response is months old, but I'm pretty sure some of us using Jira Cloud tried it and found that it worked.
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I was unable to get it to work. Maybe the instructions I missed something but it was not working for me.
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@Trudy Claspill I think now I understand the goal. The goal is have them fill out the custom field. When done the info is copied to description. I was assuming it would copy when CREATE button was tapped. That was my ignorance. Thanks. All good. it works!
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@Trudy Claspill ok I do notice an issue. When I CLONE a ticket it erases everything in the DESCRIPTION with the template. Any thoughts on how to handle that scenario?
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