I want to create a filter that shows all the incidents where the assignee already has time registered in the task but the informant has not yet, is it possible?
I hope you understand me
Hi @Ana Nohemí Avalos Martínez welcome to the Atlassian Community forum.
In situations like yours, I ask my team to create a sub task where the supporting person has not logged his/ her efforts. This way, the primary user who logged efforts and the supporting person (who ever have put in efforts like R&D, knowledge sharing etc.) who will need a task to put in the efforts.
For your query, I don't think their is a JQL. I might request you to check this plugin if it might help: https://marketplace.atlassian.com/apps/6572/tempo-timesheets-time-tracking-reports?hosting=cloud&tab=support
As an alternative to logging work and tracking it for each user, you can get it automatically calculated by the assignee time that is how long the issue has been assigned to each user.
For that specific need, we developed Status Time app. By default it provides time spent on each status. But it also provide time spent on each assignee.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project). And all these are available as gadgets on the dashboard.
Try the add-on from the Atlassian Marketplace that has been developed by my team - Time in Status for Jira Cloud. It allows tracking time in each status and for each user.
Choose the Time in Status report, filter by a particular assignee, and you'll get full data about the issue input in each status.
Hope it helps
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