Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Is it possible to create Alerts for ISCs assigned to a specific queue?

Kasim Zahur
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 25, 2019

I would like to see alerts of JIRA items (ISC) assigned to a specific queue come through as an email notification or slack to me if possible based on location by label and whether it's assigned or unassigned.
Any items assigned to Support - Tier 2 - IRESSnet Support (Global) on the IRESSnet UK / SA ISC's dashboard.
If this possible please direct me to the help file / thread.

Thanks
Kasim

2 answers

0 votes
John Funk
Community Champion
March 25, 2019

Hi Kasim - Welcome to the Community!

You might try creating a subscription based on a filter that shows you that information. And then run the specific subscription every 15 minutes or so. 

0 votes
Jason Galea
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 25, 2019

Hi @Kasim Zahur

This can be done via the Automation for JIRA plugin.

 

  • You will need to point a trigger. (field value changed)
  • Then set a condition. (if assignee = "Support - Tier 2")
  • Then perform an action. (Send an email containing the relevant information or slack message via webhook)

You should find all the instructions here > https://docs.automationforjira.com/

Cheers,
Jason

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events