Is it possible to call external system service URL up on status change in JIRA ?

[Balamurugan Sethuraman]

We are trying to make a service call to external system up on status change in JIRA. We have gone through some of the documentation related to triggers and post functions, but we were not able to find anything related to external service call.

[Ravi Sagar _Sparxsys_]

Hi @Balamurugan Sethuraman 

You can do that by setting up an incoming webhook in your automation rules, basically you can trigger these rules from external system.

In case you need more explanation then you can also watch this video that I made on exactly this topic.

I hope it helps.

Ravi

[Balamurugan Sethuraman]

@Ravi Sagar _Sparxsys_ Thanks for your recommendation. It is really good to know there is a incoming webhook.

But I am looking for outgoing webhook based on status change in JIRA. The idea is to update the status in my external system based on the status change in JIRA.

Thanks

[Ravi Sagar _Sparxsys_]

@Balamurugan Sethuraman 

Yes you can do that as well. There is an action called "Send web request" where you can call external system's REST API. You can trigger this to happen on let us say transition and pass the issue key with the new status in the body to update status in another system.

[Balamurugan Sethuraman]

@Ravi Sagar _Sparxsys_ That is really good to know. It will be helpful If you can share some documentation on that.

Thanks

[Ravi Sagar _Sparxsys_]

I made couple of videos explaining how it works. To get started you can check this one here. There is another example where I showed how to create a project using REST API. I find "Send web request" feature really useful for integrating with other systems.

I hope it helps.

Ravi

[Balamurugan Sethuraman]

@Ravi Sagar _Sparxsys_ Thank you so much for your response. This is really helpful for us.

Thanks