Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Is it possible to add email replies with subject line change as comments in jira?

Hema TB
Hema TB
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 11, 2022

we have rare scenario that, when someone send an email that will be creating a new ticket in jira and anyone send reply to the original email they are changing the subject line and reply to the original email, this will added as a new ticket instead of adding as a comment to the original ticket.

Answer
Watch
Like Be the first to like this
668 views

2 answers

0 votes
Christian Vollbrecht
Christian Vollbrecht
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 9, 2023

Did you find a solution for this?

Reply
0 votes
Hema TB
Hema TB
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 11, 2022

Is it possible to add email replies with subject line change as comments in jira instead of creating new ticket. Please suggest any solution for this.

 

Thanks in Advnace

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events