Include Approval Step Missing from Status

[Karina Arenas]

I do not see the Include approval step on my status although I have two transitions set up for approval/removal. 

[Kian Stack Mumo Systems · Accepted solution]

@Karina Arenas, 

Approvals are only available in workflows tied to JSM  projects. You can create ways to only allow the issue to be transitioned by specific users, but marking it with an "approval" won't work in Jira Software.

[Karina Arenas]

@Kian Stack Mumo Systems Thanks for responding! I do believe it is a service project. 

[Kian Stack Mumo Systems]

@Karina Arenas, 

Make sure you tie it to a JSM project first. Once you tie it to a scheme that is in a JSM project, go back ot the workflow and you'll see the option to add an approval.

[Kian Stack Mumo Systems]

@Karina Arenas, 

Were you able to figure this out?

Thanks,

Kian

[Parsa Shiva]

Hello Karina,

I recommend installing the "Approval Paths for Jira" app from the Atlassian Marketplace.

This app allows you to create approval processes for any Jira project, not just JSM.
You can define approvers, sequence the steps, and customize conditions.

You can define approvers even if they are JSM customers.

Best,
Parsa Shiva