I need to lock issues once Done, but leave editable issues that are Canceled

David Whitlock March 14, 2024


I know I can lock issues that have a Done status with the workflow property jira.issue.editable. However, I want to allow users that cancel their tickets to be editable.  Is there a way to set this up?

1 answer

1 accepted

2 votes
Answer accepted
Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 14, 2024

Hi @David Whitlock  - Am I correct to assume that currently all resolved issues share the "Done" status and "Canceled" is merely a resolution type for that status?  If this is the case, you won't be able to have a dynamic lock (at least not natively).  You'll need to consider breaking out Canceled as its own status. 

Then as you pointed out, you can use the property on your "Done" status but leave the Canceled status alone which will allow it to continue to be editable.

David Whitlock March 14, 2024

@Mark Segall Thanks for the info. I figured that might be the case. I appreciate the response

Like Mark Segall likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events