You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have a multi-select custom field, Affected Services, that shows locked in the Custom Field area of Admin.
This says that it's locked by Jira or a Plugin...I get the "locked by Jira" if it's a system field, but it's not.
How do I find out what is locking this field, how can I edit the context choices in the field?
I should also mention that this custom field was created for a Jira Service Management Project and is only used there.
Hello @Jim Smith
Custom fields that are part of the core functionality of a Jira product, whether that be Software or Service Management, may be locked. I think Affected Services is part of the core functionality of JSM.
Why do you think you need to change the context? What problem are you trying to solve?
If you need to change the options available in that field for a given JSM project, refer to this:
Thank you for the reply! We need to add "Firewall" to the list of affected services. I went to the link you supplied, this is what happens when I follow the instructions there...I can edit the field, but when I type in "firewall" no options are found and I cannot add that service.