I have an error when I try to run a backup from Jira Cloud

Pierre Théberge July 8, 2021

When I try to run a backup of one of my environment in Jira Cloud I get the msg 'Export failed (preparation).
It worked with no problem in another environment.image-2021-07-08-20-36-51-494.png

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Markus
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July 8, 2021

Hi Pierre,

I'd recommend the following...

  • Wipe your cache
  • Try from a different PC on a completely different network 
    • ^Isolating it's not being blocked by a firewall, proxy or etc.... on your companies network
  • If all this fails Atlassian will need to take a look. You can raise a ticket at support.atlassian.com, can't comment on the level of help / response time you'll receive as this is subscription dependent. 

Cheers,

Mark

Pierre Théberge July 29, 2021

Backup works on another instance, so it's not a proxy, firewall, etc. problem. 

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