Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I have an error when I try to run a backup from Jira Cloud

When I try to run a backup of one of my environment in Jira Cloud I get the msg 'Export failed (preparation).
It worked with no problem in another environment.image-2021-07-08-20-36-51-494.png

1 answer

Hi Pierre,

I'd recommend the following...

  • Wipe your cache
  • Try from a different PC on a completely different network 
    • ^Isolating it's not being blocked by a firewall, proxy or etc.... on your companies network
  • If all this fails Atlassian will need to take a look. You can raise a ticket at, can't comment on the level of help / response time you'll receive as this is subscription dependent. 



Backup works on another instance, so it's not a proxy, firewall, etc. problem. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

784 views 2 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you