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I have 10 users but it is not free why?

Suchita Rawat
Suchita Rawat
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Nov 17, 2023

I have made 10 active users in JIRA software, earleir there were more, so JIRA suspended the use of the platform as the free trial ended, now as per my understanding 10 users are free, how can I reactivate my subscription

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Jehan Bhathena
Jehan Bhathena
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Nov 18, 2023

Hey @Suchita Rawat ,

I'm not quite sure about "active users" I think you may have to end up removing the users altogether. This is a article that might help https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188.

The comments in the above article also mention the data storage limit that was not fulfilled for FREE TIER thus few could not downgrade due to that.

In any case, after performing all the needed checks if you're still unable to downgrade do let us know.

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