I first imported 114 Issues with a csv-File ((UTF-8 with TABS).
Now i want to modify some values. When i import the modified csv file, Jira doesn't update the existing issues with the new values but create new Issues.
I have an opened Ticket, but perhaps the community has a solution.
@Jean-Christophe Chaulieu - in your last column, for issue key, did you put in issue IDs? These IDs must match the issue key exactly. For example:
I have now this csv
Notice: the only values to change in Jira are in column M (chj and std)
After the import, I have 2 new Issues and not overwrite SPIEL-1 and SPIEL-2.
Perhaps is the mistike in reimport.
What can I do here to pass and not fail?I think, I must do the right thing here!
The first csv file hasn't an "issue key" column, the key will be generate by the first import. So i didn't have values to map
Than I create a new column at the last column and filled the 4 ones with the respective values.
Than i imported the file but the 4 mofified issues are not be overwrited.
@Jean-Christophe Chaulieu - after performing your initial import, search Jira to find the IDs of the generated tickets. You'll need to add the issue key to the next CSV file you import.
For an imported CSV, if Jira doesn't find an issue key to map, it will create a new issue. If Jira finds an issue key to map, it will update the existing issue with the value in the CSV.
Hope this makes sense?
You can also reference "Updating existing issues" in this help doc if you need more details.
The process for updating an existing issue through the CSV import is to have an issue column with the existing issue's issue ID (i.e. SPIEL-1) and during the Field Mapping step of the import process map that column to the Issue Key field. If that is not working there is some detail about the steps you are taking that is incorrect.
One more time, can you show us the input file, the Mapping screen, and the log for the import process after you execute it?
Thanks for continuing to work with us as we try to help solve your problem.
Is the SPIEL project a Team Managed or Company Managed project?
What is the Issue Type of the already created SPIEL-1 issue?
What is the Field Type of the field you are trying to update?
When you are looking at the board for the project, or the issue list for the project if there is no board yet, at the bottom of the navigation pane on the left it will say which type of project it is.
If you hover your mouse over the icon next to the issue ID, it will show hover help telling you the issue type for that issue.
When you say the field type is "Aa" do you mean it is a Text field (versus a list field, or a number field)?
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