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I cannot @mention my teammates in comments

I cannot @mention my teammates in comments. I can see teammates and tickets and I can be tagged. But the @ command just doesn't properly pull up anything.

This is the case for all February hires at my company - but folks who started a while ago have no issues. Is this a Jira issue or permission issue? The IT team/Jira Admins from my company aren't seeing anything different on their end.

Any suggestions?

1 answer

1 vote
Mikael Sandberg Community Leader Feb 17, 2021

Hi @Julie Bock,

Welcome to Atlassian Community!

The @ mention is controlled by a global permission, Browse Users, and can only be updated/changed by your Jira admins.

Hi Mikael,

Your solution works for me, thank you :) !

Ianis

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