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I can't seem to add an approval step to a workflow status in JIRA Service Desk?

Hi Everyone.

I am trying to edit the default JSD workflow for Service Requests to include an approval step.

The default workflow looks like this:


Workflow.PNG

I want to add an approval step when it gets to Escalated, but, when I click on that status, there is no option to add an approval to it - how do I enable this? 

Then, based on the approval, if approved, it goes to In Progress and if denied it goes to Approval Denied.

Many thanks - Ian

1 answer

1 accepted

Hi. You need to change a workflow. Select a status and enable the  option "Add approval"

image.png

Thanks @Roman Kersky - I did that and it now seems to be working.

Sorry, @Roman Kersky, but as a follow-up question, how do I remove this Development option that appears in the sidebar of the Service Request ticket?

Sidebar.PNG 

in the permission settings. Remove all user or group or roles rights in "View Development Tools"
image.png

Like Ian Walker likes this

Thanks @Roman Kersky for the help!

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