I am trying to edit the default JSD workflow for Service Requests to include an approval step.
The default workflow looks like this:
I want to add an approval step when it gets to Escalated, but, when I click on that status, there is no option to add an approval to it - how do I enable this?
Then, based on the approval, if approved, it goes to In Progress and if denied it goes to Approval Denied.
Many thanks - Ian
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