Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can't seem to add an approval step to a workflow status in JIRA Service Desk?

Hi Everyone.

I am trying to edit the default JSD workflow for Service Requests to include an approval step.

The default workflow looks like this:


I want to add an approval step when it gets to Escalated, but, when I click on that status, there is no option to add an approval to it - how do I enable this? 

Then, based on the approval, if approved, it goes to In Progress and if denied it goes to Approval Denied.

Many thanks - Ian

1 answer

1 accepted

Hi. You need to change a workflow. Select a status and enable the  option "Add approval"


Thanks @Roman Kersky - I did that and it now seems to be working.

Sorry, @Roman Kersky, but as a follow-up question, how do I remove this Development option that appears in the sidebar of the Service Request ticket?


in the permission settings. Remove all user or group or roles rights in "View Development Tools"

Like Ian Walker likes this

Thanks @Roman Kersky for the help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,633 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you